Shipping + Returns

Shipping & Returns

Last updated: 27.7.26

Shipping

Where We Ship

At launch, Glacé Mani ships to addresses within Malaysia only. International shipping (including Singapore and Australia) is not yet available — sign up to our mailing list to be the first to know when it opens up.

Local (Malaysia) Shipping

All website orders are shipped via Ninja Van from Kuala Lumpur within 24 hours of your order being placed (excluding weekends and public holidays). Once shipped, you'll receive a confirmation email with a tracking link so you can follow your order every step of the way.
Standard delivery timeframes are 3 days for West Malaysia and 5–7 days for East Malaysia (Sabah/Sarawak), counted from dispatch.

Shipping Fees

Flat shipping fee of RM 7 per order
Free shipping on orders over RM 150

Shipping fees are calculated and shown at checkout before you complete payment.

Order Tracking

Once your order is dispatched, you'll receive a confirmation email with a tracking number and link to follow your parcel.

Didn't Receive an Order Confirmation Email?

Check your spam and social/updates folders first — it may have been filtered
Verify that your payment was successfully processed — the order may not have gone through
If payment was charged and the email isn't in your spam folder, reach out via our chat bubble or hello@glacemani.com and we'll look into it for you

Address Accuracy

Please double-check your shipping address at checkout. Glacé is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us at hello@glacemani.com as soon as possible — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.

Lost or Damaged in Transit

If your parcel arrives visibly damaged or does not arrive within a reasonable time after the estimated delivery window, please contact us within 7 days of the expected delivery date at hello@glacemani.com with your order number so we can investigate with our courier and arrange a replacement or refund where appropriate.

Returns & Exchanges

At Glacé, we take great pride in our meticulously handcrafted press-on nails and are committed to giving you the highest quality product and a delightful shopping experience. Because each set is handmade, packed-to-order, and worn directly on the skin/nails, they are a hygiene-sensitive product. For this reason:

Change of Mind

We do not accept returns or exchanges for change of mind, incorrect size chosen by the customer, or if you simply no longer want the item, once an order has shipped. Please refer to our sizing guide before ordering, and reach out to hello@glacemani.com if you need help choosing a size.

Defective, Damaged, or Incorrect Items

We stand by the quality of every set. If your order arrives:

Defective (e.g. paint chipped/cracked out of the box, adhesive tabs faulty)
Damaged in transit
The wrong item, shade, or size compared to what you ordered

...contact us within 14 days of delivery at hello@glacemani.com with:

Your order number
A clear photo or short video of the issue
A brief description of the problem

We'll review and offer either a free replacement or a full refund, at your choice, once the issue is confirmed. Please do not wear or use a set you intend to report as defective — we're unable to offer a replacement or refund for sets that have been worn/applied, except where the fault only becomes apparent on application (e.g. adhesive failure), in which case photo/video evidence is still required.

How Refunds Are Processed

Approved refunds are returned to your original payment method within 5-10 business days, depending on your bank or payment provider's processing time.

Order Cancellations

We begin preparing hand-painted orders quickly to keep processing times short. If you need to cancel or change an order, contact us at hello@glacemani.com as quickly as possible — we cannot guarantee changes or cancellations once an order has entered production or been dispatched.