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Frequently Asked Questions
Everything you need to know about sizing, wear and delivery. Can't find your answer? Email us at hello@glacemani.com — we reply within 24 hours.
Sizing & Fit
HOW DO I KNOW WHAT SIZE TO ORDER?
Every Glacé set comes with 10 nails in flexible sizes, you can refer to our Sizing + Application page for more detailed information on finding your best fit. If you're between sizes, size up - a slightly larger nail can be filed down, but a small one won't sit flush and will lift early.
WHAT IF THE SIZE ISN'T RIGHT?
Because our sets are hand-painted and packed to order, we can't accept returns or exchanges for a size chosen at checkout - so it's worth checking the sizing guide first. That said, press-ons can be adjusted if needed: file the sides gently for a narrower fit, and always dry-fit the full set before applying any adhesive. If you aren't able to find a solution, please email hello@glacemani.com where we can assist further.
CAN I ORDER A CUSTOM SIZE OR CUSTOM DESIGN?
We may be able to accomodate design requests for bulk or wholesale orders, contact our team at hello@glacemani.com for further information. If you wish to request a design for individual use, you can DM your request to our team via social media and we will pass on your feedback to our product development team.
DO THEY WORK ON SHORT OR BITTEN NAILS?
Yes. Press-ons sit on top of your natural nail, so length isn't a barrier - you just need enough of a nail plate for the adhesive to grip. Very short nails do best with our 14-day tabs rather than the 7 or 1-day tabs.
Application & Wear
HOW LONG DO GLACÉ NAILS LAST?
That's up to you. Every set ships with adhesive options for three wear lengths:
- 1 day — for events, shoots and nights out. Comes off easily the same evening.
- 1 week — the everyday option. Survives showers, dishes and typing.
- 2 weeks — maximum hold, for when you want to set and forget.
Wear time varies with your nail shape, natural oil levels and how much your hands get wet. Prep makes the biggest difference - see below.
HOW DO I APPLY THEM?
- Wash and fully dry your hands, then push back cuticles.
- Buff the surface of each natural nail lightly and wipe with the alcohol prep pad included - this step is what makes them last.
- Apply your chosen tab or glue, press down firmly from cuticle to tip, and hold for 30 seconds per nail.
- Avoid water for the first hour.
Full step-by-step instructions with diagrams are available on our Sizing & Application page
HOW LONG DOES APPLICATION TAKE?
About 5-10 minutes for a full set - compared to a two-hour salon appointment.
WILL THEY DAMAGE MY NATURAL NAILS?
Not when applied and removed properly. Unlike gel or acrylic, there's no drilling, no acetone soak-off and no UV lamp on your hands. The most common cause of damage is improper removal - please avoid. Follow the removal steps available here.
CAN I SHOWER, SWIM, WASH DISHES AND TYPE?
Yes. Our nails are UV cured for durability and are built for real life. For the longest wear, wear gloves for dishes and long soaks - prolonged hot water is what loosens adhesive fastest, on press-ons and salon sets alike.
A NAIL POPPED OFF. WHAT NOW?
That's the beauty of press-ons - no emergency salon appointment needed. Clean the nail plate and the back of the press-on, then reapply with a fresh tab or a dot of glue.
Care, Removal & Reuse
HOW DO I TAKE THEM OFF?
Detailed instructions with diagrams available here. Soak your fingertips in warm soapy water for 10-15 minutes - until the adhesive softens. Gently lift each nail from the side with an orange stick. Never force or peel a nail off dry; that's what takes layers of your natural nail with it.
CAN I REUSE A SET?
Yes, and this is where press-ons earn their keep. Gently remove any adhesive residue from the underside (follow tutorial here), wipe with alcohol pad, and store the set back in its box. With careful removal you can typically get 3+ wears from a single set - refil packs for our sticky tabs are avaialble on our website for future reapplications.
HOW SHOULD I STORE THEM?
In the box they arrived in, out of direct sunlight and away from heat. Keeping them boxed protects the hand-painted finish and stops nails getting scratched against each other. A small reusable pouch is also included in every kit for a smaller storage option when desired.
CAN I FILE OR SHAPE THEM?
We'd avoid filing the painted surface - the hand-painted artwork and top coat can't be restored once broken.
Orders & Payment
DO I NEED AN ACCOUNT TO ORDER?
No - we use guest checkout, so you can order with just your email and shipping details.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept most cards, FPX online banking, and e-wallets through our secure payment provider. All prices are in Malaysian Ringgit (RM) and include applicable taxes.
HOW SOON ARE ORDERS MADE/SHIPPED?
Every set has been hand-painted and is packed to order - we aim to pack and dispatch within 24h (excluding weekends) to keep processing times short.
CAN I CHANGE OR CANCEL MY ORDER?
Contact us at hello@glacemani.com within 2 hours of placing your order and we'll do our best. Once an order has entered production or been dispatched, we can't guarantee changes or cancellations.
I DIDN'T GET AN ORDER CONFIRMATION EMAIL.
- Check your spam and social/updates folders first - it may have been filtered.
- Confirm your payment went through; the order may not have completed.
- If you were charged and there's nothing in spam, DM or email us at hello@glacemani.com and we'll assist promptly.
Shipping & Returns
HOW MUCH IS SHIPPING?
Flat rate of RM 7 per order, with free shipping on orders over RM 150. Your exact shipping cost is shown at checkout before you pay.
HOW LONG WILL MY ORDER TAKE?
Orders ship via Ninja Van from Kuala Lumpur within 24 hours of ordering (excluding weekends and public holidays). From dispatch, expect 3 days for West Malaysia and 5-7 days for East Malaysia.
DO YOU SHIP INTERNATIONALLY?
Not yet - we currently ship within Malaysia only. Singapore and Australia are on our list next. Join our mailing list and you'll be the first to know when we open up.
HOW DO I TRACK MY ORDER?
You'll get a confirmation email with a tracking number and link as soon as your parcel is dispatched.
WHAT IF I ENTERED THE WRONG ADDRESS?
Email hello@glacemani.com as soon as you notice. We'll do our best to correct it before dispatch, but we can't change an address once a parcel has shipped, and we're not able to cover orders lost or misdelivered due to an incorrect address given at checkout.
MY PARCEL ARRIVED DAMAGED OR NEVER ARRIVED.
Contact us within 7 days of the expected delivery date with your order number and we'll investigate with the courier and arrange a replacement or refund where appropriate.
WHAT IS YOUR RETURN POLICY?
Because every set is hand-painted, made to order and worn directly on the nail, press-ons are a hygiene-sensitive product - so we can't accept returns or exchanges for change of mind or for a size chosen at checkout once an order has shipped.
We do stand behind every set. If your order arrives defective, damaged in transit, or is the wrong item, shade or size, email hello@glacemani.com within 7 days of delivery with your order number, a clear photo or short video, and a quick description. Once confirmed, you choose: a free replacement or a full refund. Please don't wear a set you intend to report, returns will be arranged and checked.
HOW LONG DO REFUNDS TAKE?
Approved refunds go back to your original payment method within 5-10 business days, depending on your bank/payment method.
Discounts & Rewards
CAN I USE MORE THAN ONE DISCOUNT CODE?
Unless otherwise stated, only one discount code can be applied per order. Codes also can't be combined with other active promotions or bundle pricing - the checkout will apply whichever gives you the better deal.
MY CODE ISN'T WORKING.
Check that it's typed exactly as issued (codes are case-sensitive), that it hasn't expired, and that your cart meets any minimum spend or eligible-product conditions. Still stuck? Email hello@glacemani.com with the code and your cart, and we'll sort it before you check out.
CAN A DISCOUNT BE APPLIED AFTER I'VE ORDERED?
We're not able to apply a code retroactively once an order is placed, so do add it at checkout.
DO YOU HAVE A FIRST-ORDER DISCOUNT?
We offer a first purchase promotion (gift or dicount) to customers who join our mailing list, the fastest way to join is via the footer of our website.
DO YOU WORK WITH CREATORS?
We do. If you'd like to collaborate or join our affiliate programme, email hello@glacemani.com with subject line 'partnerships @yourhandle' and we'll be in touch.
Contact
Still have questions? We're happy to help! Please email us at hello@glacemani.com and we will get back to you within 24 hours.
To see more designs, request new styles or see more customer reviews follow us on IG or TT @glace.mani.